Crossbar Help

Common Crossbar Questions

How to create your Crossbar account:

Click "sign up" at the top left corner at warroadhockey.com. This is right above the Hockeytown logo.
Enter the email address and password you would like to use.
A verification email will be sent to your email to activate the Crossbar account.
Once you verify, you will be able to complete your profile.

How to add your Participant (s)

After you complete your account setup, you will be prompted to add a Participant/Player to your account.
If you need to add another participant to your account at any time you can follow these steps:
Log into your account, choose "Account"
On the Participants tab of your Account menu, select "Add Participant"
Select "Add Participant"
Complete player profile

How to an additional user (Parent, grandparent, guardian, etc.)

Log in to your account. Must be done on warroadhockey.com not the mobile app.
Select Account in the upper left corner
You should see Participants (default tab)
Select "View Details" next to your player's name
Click on "+ Add Account"
Add the individual's email address in the form and click the ADD ACCOUNT button below

If the individual already has an account they will be added immediately. If the individual does not have an account, they will be sent a verification email and must click on the link to verify their email and then will be required to create an account. Once they have created their account they will be added.

How to receive emails - if you aren't receiving any follow the steps below

Make sure your profile settings are set to receive emails from your organization.
If your organization has sent an email and you haven't received it, check your SPAM folder.
If the email is not in your SPAM folder, log in to the email provider's website. The spam folder often doesn't completely sync to other apps such as Apple Mail or Android email apps.
If you have recently updated your email, you MUST follow the instructions in the verification email to verify the new email. You will NOT receive any emails until it is verified.
Lastly, be sure that you have notifications@yourcluburl.com and accounts@crossbar.org in your email contacts. Email providers generally do not send email to SPAM folders if coming from a known email contact.